Information Technology Management in the Digital Age with Turk Telekom AssisTT

Course Code:

ACM 480

Course Type:

Area Elective

P:

3

Credits:

3

ECTS:

6

Course Language:

İngilizce

Course Objectives:

Students will discover the significance and real-life applications of main Information Technology (IT) domains in business. They will know more about the IT organizations of large enterprises, will learn the roles, processes, and best practices of IT management. Students will be exposed to latest trends and technologies utilized in corporate IT, which may provide a faster adaptation to corporate life. Corporate experts from various fields will provide insight as guest speakers.

Course Content:

A brief history of IT management and overview of digital transformation. IT ecosystem. ITIL and IT operations. Project management and agile practices. Importance of Devops and Microservices. Latest trends in infrastructure, business intelligence and IT security. Automation, robotic process automation and chatbots. Overview of voice technologies. Future of IT management.

Course Methodology:

1: Lecture, 2: Question-Answer, 3: Discussion, 4: Lab Work

Course Evaluation Methods:

A: Testing, B: Laboratory C: Homework D: Project

Vertical Tabs

Course Learning Outcomes

Learning Outcomes	Program Learning Outcomes	Teaching Methods	Assessment Methods
Has knowledge about IT management, and is able to define and interpret digital transformation concepts.		1,2,3	A,C
Understands basic roles in an IT organization and is able to define their interactions.	6	1,2,3	A,C
Understands what is meant by IT operations and is able to define ITIL service life cycle.	6,8	1,2,3	A,C
Knows concepts like Agile, Waterfall, Scrum, Kanban and can identify their advantages.	6,8	1,2,3	A,C
Understands latest trends in IT infrastructure, Business Intelligence, and IT Security. Can map these trends to real life examples.	6,8	1,2,3	A,C
Understands the basics of voice technologies (PBX, IVR, voice biometrics, etc.) can identify these technologies in real life applications.	6,8,9	1,2,3	A,C

Course Flow

COURSE CONTENT
Week	Topics	Study Materials
1	History of IT Management and Digital Transformation	Will be provided
2	Typical IT Organization, IT Ecosystem
3	ITIL and IT Operations, L1, L2 and L3 operations
4	IT budget management and procurement
5	IT Project Management and Agile Methodologies
6	Service Oriented Architecture, Microservices and Devops
7	Review and Midterm
8	Latest Trends in IT Infrastructure Technologies
9	Latest Trends in Business Intelligence
10	Latest Trends and Concepts in Cyber Security
11	Automation, Robotic Process Automation and Chatbots
12	Introduction to Voice Technologies (PBX, IVR, voice biometrics, speech analytics, etc.)
13	Future of Information Technology Management
14	Review and Final

Recommended Sources

RECOMMENDED SOURCES
Textbook
Additional Resources	Urbach N., Ahlemann F. IT Management in the Digital Age. Springer, 2019

Material Sharing

MATERIAL SHARING
Documents	Will be provided
Assignments	Homework Sheets
Exams	Worksheets

Assessment

ASSESSMENT
IN-TERM STUDIES	NUMBER	PERCENTAGE
Midterm	1	30
Quizzes	2	10
Homeworks	2	5
Total		60
CONTRIBUTION OF FINAL EXAMINATION TO OVERALL GRADE		40
CONTRIBUTION OF IN-TERM STUDIES TO OVERALL GRADE		60
Total		100

Course’s Contribution to Program

COURSE'S CONTRIBUTION TO PROGRAM
No	Program Learning Outcomes	Contribution
No	Program Learning Outcomes	1	2	3	4	5
1	Information Systems graduates have the knowledge and the skills to design and develop the complete systems for multi-media visual user interface.	X
2	Information Systems graduates have advanced the knowledge and skills to design, develop, and install the application systems for multi-media.	X
3	Information Systems graduates have the knowledge and the skills to design, develop and apply algorithms and data structures to solve the basic problems of information processing, within the framework of discrete mathematics.	X
4	Information Systems graduates have the knowledge and the skills to design and develop computer applications, based on user specified requirements, using modern structured development tools and install them on various hardware platforms and deploy their usage.	X
5	Information Systems graduates have the knowledge and the skills to design and develop computer applications, based on user specified requirements, using modern object-oriented development tools and install them on various hardware platforms and deploy their usage.		X
6	Information Systems graduates know the logic of computer operating systems, the basic set of system commands, how to control access to system resources by users of different departments and how to monitor the running of jobs in the system.			X
7	Information Systems graduates have the knowledge and the skills to design and develop data models serving different requirements, database applications that would access and process data using various types of software, including queries, reports and business applications.		X
8	Information Systems graduates have the knowledge and the skills to design and develop business applications that would provide data access, modification and processing for data kept in enterprise database systems.				X
9	Information Systems graduates have the knowledge about computer networks, and have the skills to design, develop and monitor computer networks, how to configure them and how to maintain their performance.				X
10	Information Systems graduates have the knowledge and the skills to design and develop visual user interfaces for the web, web-based applications for n-tier client/server configurations, how to deploy them in enterprises.	X

ECTS

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	3	48
Mid-terms	1	1	1
Quizzes	2	1	2
Homework	2	2	4
Final examination	1	1	1
Total Work Load			104
Total Work Load / 25 (h)			4.16
ECTS Credit of the Course			6

None

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