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Course Code: 
ATH 211
Course Period: 
Autumn
Course Type: 
Area Elective
P: 
3
Lab: 
0
Credits: 
3
ECTS: 
6
Course Language: 
İngilizce
Course Objectives: 
1. To increase the understanding and implementation of effective interpersonal communication behaviors and skills 2. To examine the role of interpersonal communication in human relationships with regard to business life in the tourism sector 3. To explore how relationships are created, negotiated, maintained, and terminated, based on effective or ineffective communication. 4. To equip students with the necessary skills to establish effective communication in intercultural settings with relation to the tourism sector.
Course Content: 

Models of communication, interpersonal communication, verbal and non-verbal communication, intercultural communication, negotiation and conflict management, communication barriers, presentation skills 

Course Methodology: 
1: Lecture, 2: Question-Answer, 3: Discussion, 4: Simulation, 5: Case Study
Course Evaluation Methods: 
A: Testing, B: Presentation, C: Homework, D: Project, E: Laboratory

Vertical Tabs

Course Learning Outcomes

Learning Outcomes

Program Learning Outcomes

Teaching Methods

Assessment Methods

  1. Distinguishes interpersonal communication theory building from other communication contexts

1,2,6

 1,2,3,5

 A,B,C,D

  1. Explains how interpersonal theories and constructs are developed and applied in the tourism sector;

1,2,4,6,8,11

 1,2,3,5

 A,B,C,D

  1. Explores the nature and role of perception of self and others in interpersonal interactions;

1,2,4,6,8,11

 1,2,3,5

 A,B,C,D

  1. Discusses how interpersonal relationships are affected by cultural context and a relational culture in the tourism sector;

1,2,8,11

 1,2,3,5

 A,B,C,D

  1. Analyzes how communication is successfully or unsuccessfully used to develop, negotiate, maintain, and terminate relationships and why;

1,2,8,11

 1,2,3,5

 A,B,C,D

  1. Examines specific communication competencies and strategies to enhance interpersonal communication effectiveness in relationships.

1,2,8,11

 1,2,3,5

 A,B,C,D

 
 

Course Flow

Week

Topics

Study Materials

1

The Interpersonal Communication Process; Communication Defined; Communication and understanding of the Self

Communication models

2

Identity and Impression Management 

Identity

3

Language, Nonverbal Communication

Cultural aspects

4

Types of public speeches and effective delivery techniques

Public Speaking

5

Effective Presentation Skills

Presentation skills

6

Types of Listening Responses

Listening

7

Understanding our Emotions 

Emotions

8

Intercultural Communication; Communication Climate

Diversity

9

Managing Conflict in Interpersonal Relationships

Conflict management

10

Conducting Meetings & Interviewing

Interviewing skills

11

Managing Stress

Stress management

12

Creative Problem Solving

Creativity

13

Individual public speeches

Public speaking

14

Group Workshop Presentations

Presentation skills

15

Final

 

 
 

Recommended Sources

Textbook

 

Additional Resources

Instructor’s own course notes and handouts

 
 

Material Sharing

Documents

 Class notes, presentations, cases, exercises

Assignments

 Case analyses, term project assignment

Exams

 Final

 
 

Assessment

IN-TERM STUDIES

NUMBER

PERCENTAGE

Mid-terms (Individual public speech)

 1

50

Assignment (Group Workshop Presentation)

 1

50

Total

 

100

CONTRIBUTION OF FINAL EXAMINATION TO OVERALL GRADE

 

40

CONTRIBUTION OF IN-TERM STUDIES TO OVERALL GRADE

 

60

Total

 

100

 

 

COURSE CATEGORY

Expertise/Field Courses

 
 

Course’s Contribution to Program

No

Program Learning Outcomes

Contribution

1

2

3

4

5

 

1

To have a good understanding of the basic concepts in tourism and hotel management

 

 

 

 x

 

 

2

To grasp and be aware of the regional, national and international dimensions of tourism and hotel management

 

 

 

 

 x

 

3

To achieve  a reasonable level of knowledge in the tourism and hospitality management on ethics, basic values, legislation  and principles

 

 

 x

 

 

 

4

To be aware of the specific dynamics of the service industry and learn the professional standards of perfection

 

 

 

 

 x

 

5

To have a conducive character for teamwork, be a problem solver as well as show leadership capabilities and an ability to establish contact with specialists in other areas of interest

 

 

 

 

 

6

To be fluent in verbal communication and writing capacities in at least two foreign languages.

 

 

 

 

 x

 

7

Be able to adapt to varying cultures and languages  received from experienced professors equipped with  international experience in professional and academic backgrounds

 

 

 

 

 

8

To have personal, humanitarian, technical, and behavioral capabilities.

 

 

 

 

 

9

To have coordinating capacities in interdisciplinary applications (i.e administration commerce, representation, aviation, logistics, etc.)

 

 

 

 

 

10

To be able to carry out qualitative and quantitative research methods in tourism and hospitality management for the completion of projects.

 

 

 

 

 

11

To understand the tourism and hospitality industry from professional, academic, technical, intellectual and cultural points of view.

 

 

 

 x

 

 

12

To be able to evaluate concepts, ideas and data in the tourism sector with scientific methods, identify complicated problems and topics to analyze, and come up with solutions based on research and evidence.

 

 

 

 

 

13

To  become an expert in one of the specialization areas of the tourism industry (i.e: congress and lodgings management, aviation management, gastronomy, social and humanitarian sciences)

 

 

 

 

 

 
 

ECTS

Activities

Quantity

Duration 
(Hour)

Total 
Workload 
(Hour)

Course Duration (Including the exam week: 15x Total course hours)

 15

 3

45 

Hours for off-the-classroom study (Pre-study, practice)

 10

30 

Mid-terms

 1

20 

20 

Homework

 1

20 

20 

Final examination

 1

35 

35 

Total Work Load

 

 

 150

Total Work Load / 25 (h)

 

 

 6

ECTS Credit of the Course

 

 

 6